General Questions

Who are Cigno and what do they do?

For years, Cigno has been a household name in emergency cash solutions.

Now we use our industry experience to help you to find a finance solution to suit your needs.

Using Cigno’s quick and easy Data Collection Form we can put together an application package to distribute to providers who may be able to assist you.

To learn more check out How It Works and About Us

Is Cigno a Lender?

No, but with your permission we may share the data you provide us via our data collection form with lenders and other providers.

What time is the Cigno office open?

Cigno is available online 24/7!

How can I contact Cigno?

You can find all the information you need on our Contact page.

What is Credit Sense?

Credit Sense is a third-party provider that supply us with your bank statement via your internet banking.

How do I know my Internet Banking will remain secure?

We do not keep your internet banking credentials. Your credentials are encrypted when you enter them, passed to your bank to gain access to your transaction history and then permanently deleted. If you need to resubmit your bank statement using Credit Sense again, you will need to re-enter your internet banking credentials.

If you would prefer not to use Credit Sense, you have the option to manually send us a copy of your statement.

Using Cigno in the Future?

Simply use our Member Portal to access your own personalised platform.

You simply access with the username and password you created the first time you applied.

Can I use Cigno on a Weekend?

Anywhere, anytime! We offer a 24/7 online platform!

How can I change contact information?

It is important that we have up-to-date contact information for all our customers. You can update contact information via our Member Portal.

1st Time Customer

How Do I Use Cigno?

Simply fill out our quick Data Collection Form. Make sure you read our Privacy Policy and Terms and Conditions.

Repeat Customers

Using Cigno in the Future?

Simply click here to use our Member Portal and access your own personalised platform to manage our service.

You simply access with the username and password you created the first time you applied.

How can I change contact information?

It is important that we have up-to-date contact information for all our customers. You can update contact information via our Member Portal.

Find a Solution Now

If you have any other questions now or in the future please contact us. We look forward to hearing from you.